Dew Refund & Cancellation Policy

Effective date: 24 October 2026

This Refund & Cancellation Policy applies to paid subscriptions for Dew, provided by Trinode ApS. Plans, billing terms and what happens to an installation when a subscription ends are set out in the Dew Terms & Conditions.

1. Trials

Trials are free of charge and end automatically after 30 days. Nothing is billed and nothing needs to be cancelled.

2. Monthly and annual subscriptions

Monthly and annual subscriptions may be cancelled at any time. Cancellation stops the next renewal, and the subscription stays active until the end of the current billing month or paid year.

3. 14-day refund guarantee

You are entitled to a full, unconditional refund of your first subscription payment or any renewal payment if you request it within 14 days of that payment. This applies to both monthly and annual subscriptions. No reason is required, even if you have used Dew. After those 14 days, the payment is not refunded, except where required by applicable law.

When a payment is refunded, the subscription it paid for ends, and the installation continues on the Free plan as described in the Dew Terms & Conditions.

4. Refund method

Payments and refunds are processed by Paddle.com, which acts as Merchant of Record. Refunds go back to the original payment method, subject to Paddle’s processing and bank times.

5. Consumer rights

Nothing in this policy limits refund, cancellation or withdrawal rights that apply under mandatory law. Where the law grants you more, the law takes precedence.

6. How to cancel or request a refund

To cancel, use the subscription management link in your Paddle confirmation email, visit paddle.net, or email support@getdew.io. To request a refund, visit paddle.net or email support@getdew.io with enough detail for us to identify the payment you want refunded.

7. Contact

Trinode ApS
Kaersangervej 6
DK-8300 Odder
Denmark
CVR: DK46248333

Email: contact@getdew.io
Support: support@getdew.io
Phone: +45 42 63 23 33